eefggh.com Payment Policy
- Welcome to eefggh.com! Dongguan Shuangxing Mechanical and Electrical Equipment Co., Ltd. is committed to providing Australian consumers with a convenient, safe and efficient shopping experience. This payment policy is intended to clearly explain to you the payment-related matters involved in shopping on the eefggh.com platform. Please read it carefully.
- I. Payment Methods
- Credit card payment: We support mainstream credit card payments such as Visa, MasterCard, and American Express. You only need to accurately fill in the credit card information on the checkout page and follow the prompts to complete the payment. Credit card payment is fast and convenient, and the order will be processed immediately after the payment is successful.
- Third-party payment platform: In order to meet your diverse payment needs, the platform has access to third-party payment platforms such as PayPal that are widely trusted by Australian consumers. When choosing third-party payment, the system will guide you to jump to the corresponding platform page, complete the payment authorization according to the platform prompts, and ensure payment security.
- II. Payment process
- Submit the order: After selecting the car products you like, add the products to the shopping cart, confirm the product information, delivery address and contact information on the checkout page, and click "Submit Order".
- Select a payment method: Enter the payment page, you can choose credit card payment or third-party payment platform according to your needs.
- Complete payment: Follow the operating instructions of the selected payment method, enter the necessary payment information, confirm the payment amount, and click "Confirm Payment". After the payment is successful, you will receive a notification that the order payment is successful, and the page will jump to the order details page.
- 3. Payment security
- Encryption technology: We use SSL encryption technology to encrypt all information you transmit during the payment process, such as credit card number, password, name, address, etc., to prevent the information from being stolen or tampered with during the transmission process.
- Compliance guarantee: The platform strictly abides by the Payment Card Industry Data Security Standard (PCI DSS) and conducts security audits regularly to ensure that the payment process complies with relevant security regulations. At the same time, cooperate with certified payment service providers to ensure the security and reliability of payment processing.
- 4. Payment exception handling
- Payment failure: If a failure occurs during the payment process, you can first check whether the network connection and payment information are filled in correctly. If the problem is still not solved, you can contact us in the following ways:
- 24-hour online customer service: Click the platform customer service icon to report the payment problem to the customer service staff, and the customer service will assist you in troubleshooting the cause.
- Send email: Send the payment order number, payment time, problem description and other information to service@eefggh.com, and we will reply and handle it as soon as possible.
- Phone contact: Call the legal representative Tan Xiangyan's mobile phone number 13137722040 to communicate directly to solve the payment problem.
- Duplicate deductions: If you find that you have been deducted repeatedly, don't worry. Please keep the payment receipt and contact us through the above channels. We will verify the situation and process a refund for you in time.
- V. Refund and Settlement
- Refund policy: If you apply for a return or exchange or meet the refund conditions for other reasons, we will process a refund for you according to the original payment path. Refunds paid by credit card will generally be returned to the original credit card account within 3-7 working days; refunds paid by third-party payment platforms will arrive in different times according to the regulations of each platform, usually within 1-3 working days.
- Currency settlement: The price of platform products is settled in Australian dollars (AUD). When paying, it will be converted into the currency supported by the payment method you choose according to the real-time exchange rate.
- We hope that this payment policy can help you clearly understand payment-related matters. If you have any questions, please feel free to contact us and we will serve you wholeheartedly.
