eefggh.com Return and Exchange Policy
In order to create a worry-free shopping experience for you, the eefggh.com Auto Supplies Independent Station under Dongguan Shuangxing Electromechanical Equipment Co., Ltd. has specially formulated the following return and exchange policy. Please read it carefully so that you can complete the return and exchange process smoothly.
1. Return and Exchange Principles
30-day free return and exchange: Within 30 days from the date you receive the product, if you are not satisfied with the product, you can apply for free return and exchange service. No matter where you are in Australia, we will bear the round-trip shipping costs.
Goods are intact: The products applied for return and exchange must be kept brand new, unused, and not affect the secondary sale, and the accessories, gifts, packaging, etc. are complete. For products that have been installed, used or damaged due to human factors, we may affect the acceptance of their return and exchange applications.
II. Return and Exchange Process
1. Initiate an application
You can initiate a return and exchange application in the following ways:
Website application: Log in to eefggh.com, find the "Apply for Return and Exchange" option on the order details page, and fill in the relevant information as prompted.
Customer Service Application: Contact our 24-hour online customer service, inform your order number, product information and reason for return and exchange, and the customer service staff will assist you in initiating an application.
Email application: Send an email to service@eefggh.com, and indicate your name, order number, contact number, product information and reason for return and exchange in the email. We will contact you as soon as possible after receiving the email.
2. Review and processing
After we receive your application, we will review it within 48 hours. After the review is passed, we will provide you with a detailed return address - No. 8, West Lane, Xintian Street, Baizhoubian, Dongcheng Street, Dongguan City, Guangdong Province, and inform you of relevant precautions.
3. Return the goods
Please return the goods to the designated address within 7 days after receiving the review approval notice. It is recommended that you choose a courier with logistics tracking information and keep the courier number properly to check the logistics information.
4. Acceptance and refund
After we receive the returned goods, we will inspect them within 3-5 working days. After the acceptance is qualified, we will refund or exchange the goods for you according to your original payment method. If you choose to exchange the goods, we will arrange the delivery for you as soon as possible.
III. Special instructions
Customized goods: Due to the special nature of customized goods, if there is no quality problem, return and exchange are not supported. Please confirm the relevant information before customization.
Goods with quality problems: If the goods you received have quality problems, please provide relevant photos or videos as evidence. We will handle the return and exchange for you free of charge and bear the resulting shipping costs.
If you encounter any problems during the return and exchange process, you can call the legal representative Tan Xiangyan's mobile phone number 13137722040 at any time, or contact our 24-hour online customer service, we will serve you wholeheartedly.
If you have new suggestions for modification of the content, such as adding or removing details or adjusting the length, you can let me know at any time.
