eefggh.com Logistics Policy​

At eefggh.com, Dongguan Shuangxing Mechanical and Electrical Equipment Co., Ltd. is always committed to creating a convenient and efficient shopping experience for Australian car owners. This logistics policy is designed to give you a clear understanding of our logistics and delivery services, so that you can purchase your favorite automotive products with peace of mind. ​

1. Delivery Range​

We provide delivery services throughout Australia. Whether you are in a bustling city or a remote town, as long as you place an order on eefggh.com, you can enjoy free shipping services throughout the store and wait for the goods to be delivered to your door easily. ​

2. Delivery Time​

Standard delivery: Normally, after you successfully place an order and complete payment, we will arrange delivery for you within 1 - 3 working days. After delivery, the goods are expected to be delivered to you within 5 - 10 working days. However, due to factors such as logistics infrastructure, traffic conditions, and holidays in different regions of Australia, delivery time may fluctuate. ​

Remote areas: For some remote areas, delivery time may be extended to 10 - 15 working days. When placing an order, if your delivery address belongs to a remote area, the system will give a corresponding prompt. ​

3. Logistics tracking​

Convenient query: After the goods are shipped, you can log in to eefggh.com and click "View Logistics" on the "My Order" page to obtain real-time logistics information and understand the transportation status and estimated delivery time of the goods. We work with reliable logistics partners to ensure that logistics information is updated in a timely and accurate manner. ​

Logistics abnormality handling: If you find that the transportation of goods is abnormal during the logistics tracking process, such as the logistics status has not been updated for a long time, the package is lost, etc., please contact our 24-hour online customer service in time. You can also call the legal representative Tan Xiangyan's mobile phone 13137722040, or send an email to service@eefggh.com, we will follow up immediately to help you solve the problem. ​

4. Shipping and packaging​

Shipping warehouse: Our products are shipped from domestic, and are uniformly shipped from one of the shipping points at No. 8, West Lane, Xintian Street, Baizhoubian, Dongcheng Street, Dongguan City, Guangdong Province.​

Professional packaging: To ensure the safe delivery of goods, we use professional packaging materials and sophisticated packaging technology to properly package each item to reduce the risk of damage during transportation. If the packaging of the goods you received is damaged or the goods are damaged, please contact us within 24 hours after receiving the goods, and we will provide you with free return and exchange services. ​

V. Delivery service changes ​

Address changes: If you need to change the delivery address after placing an order, please contact our 24-hour online customer service as soon as possible. Before the goods are shipped, we can assist you in modifying the delivery address; if the goods have been shipped, we will try to communicate with the logistics company to meet your needs as much as possible, but there is no guarantee that the change will be successful. ​

Delivery method changes: Currently, the platform only provides standard delivery services and does not support changes in delivery methods. If new delivery services are launched in the future, we will promptly announce the relevant information on the platform. ​

If you have any questions or suggestions about the logistics policy, you can communicate with us at any time, and we will serve you wholeheartedly!